Frequently asked questions

Welcome to our questions page! Here we have put together the answers to our customers' most common questions. Whether you need help with our products, services, or account management, you'll quickly find the information you're looking for here. If your question is not answered here, don't hesitate to contact us. We will be happy to help you!

General questions

What are the delivery terms?

All common disposable laboratory products are in stock at MLS. That is why these articles are delivered within 24 hours after we have received your order. For all other products we do everything in our power to keep the delivery terms as short as possible.

What are the shipping or other costs?

WHO?	TERM/CONDITION	DELIVERY IN	SHIPPING COST	SMALL ORDER CHARGE
CUSTOMERS	ORDERS < 300 € (VAT not included)	BELGIUM	35 €	Orders < 150 € (excl BTW) => + 19 €
		THE NETHERLANDS	39 €
		LUXEMBOURD	35 €
	ORDERS ≥ 300 € (VAT not included)	BELGIUM	FREE FROM CHARGE
		THE NETHERLANDS	FREE FROM CHARGE
		LUXEMBOURG	FREE FROM CHARGE
RESALE	ORDERS < 750 € (VAT not included)	BELGIUM/ THE NETHERLANDS/ LUXEMBOURG	45 €
RESALE	ORDERS ≥ 750 € (VAT not included)	BELGIUM/ THE NETHERLANDS/ LUXEMBOURG	FREE FROM CHARGE
EXPORT	ALWAYS SHIPPING COSTS	EXPORT: deliveries beyond Belgium	Shipping cost is always up to the volume, weight and distance of the shipment

Is your complete range mentioned on our website?

No, not our complete range is mentioned on our website.

Only the following items:

frequently sold products
products that are recorded as standard products in our range

Other products are available on demand. For more information, please contact our Customer Care Service.

Products that are not mentioned on our website can be ordered anyway. (via 'order quickly', using the product code) If you are looking for a specific product, we will be pleased to help you.

Why are the prices sometimes mentioned per 1000 pcs?

The price of our products is very low, especially if you convert them to ‘price per unit’.

As example we refer to the price of the pipet tips. For this kind of products, we often talk about 0,004 € per piece. Sometimes it is confusing if prices like this are communicated by phone. Therefore we decided to mention the prices for most of our products per 1000 pcs. As a result the price for pipet tips will be 4 € /1000 pcs in this case.

A fair question is: for example, ‘what is the price for a package of 250 pcs?’

Price/1000 pcs = 4 €
=> Price/pièce = 0,004 € (4 € / 1000)
=> Price/package = 1 Euro (250 x 0,004 €)

How can I contact MLS?

Please contact our Customer Care Service for this.

You can do this by telephone on n° +32 (0)56 53 11 33, or you can send us an e-mail: info@mls.be, or fill in our contact form.

Frequently asked questions

General questions

Other questions

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Frequently asked questions

General questions

Other questions

Not an immediate answer to your question?