How Collaboration Between Customer Care and Sales Ensures Outstanding Service at MLS
At MLS, close collaboration and agility make all the difference in delivering daily service to customers. The duo Sylvie (Sales) and Virginie (Customer Care) is a perfect example. With a shared focus on customer-centricity and clear communication, they demonstrate every day what “Committed to care” truly means.
Stronger Together: One Team for the Customer
Sylvie and Virginie have been working together for ten years. “We understand each other without needing many words,” Sylvie explains. Their mutual trust and open communication allow them to act quickly. “If there’s an issue, we address it immediately,” Virginie adds.
Together, they provide a consistent point of contact for customers by complementing each other perfectly and always being fully informed about each client’s situation. This ensures they consistently deliver optimal support.
A Personal Approach for Optimal Service
Their speed and dedication leave a lasting impression. “If Sylvie notices something about a customer, she calls me right away. Together, we quickly find a solution,” Virginie shares. Virginie has also occasionally joined Sylvie on customer visits to further strengthen relationships. “Customers appreciate putting faces to their contacts,” she says.
Even innovative services, such as the collection and return of pipettes for calibration, have emerged from this close collaboration. “Customers asked for it, and we’re happy to meet their needs,” Sylvie explains.
“Committed to Care” in Practice
Every company receives the same personal attention and high-quality service we aim to deliver. The combination of Sales and Customer Care ensures that MLS can act swiftly, prevent issues, and strengthen customer relationships.
The result? Customers who feel heard, supported, and relieved of their concerns. That’s how we truly make a difference…
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