A Look
Behind the Scenes at MLS: the Technicians
For about 14 years, the MLS service
team has been an essential link in providing high-quality service to customers.
With a team of six experienced men: Hugo, Diede, René, Joshua, Rachid, and
Michel, under the leadership of Ives, the technicians at MLS always ensure
quick and innovative solutions with clear communication.
A History of Growth
For
over a decade, the team has been ready to serve all MLS customers. The team has
grown organically, parallel to the growth of the company itself. One of the
reasons behind the team’s success is the fact that they enjoy working together
and do it well. For this team, it is natural to be there for each other! During
interventions, the proximity of team members’ residences is taken into account,
and they communicate smoothly with each other on a daily basis…
Dedicated to
Learning and Development
The team at MLS is constantly learning and improving. They go through a structured training program from the start, where
more experienced technicians mentor new colleagues. In addition to the advanced
COPAN equipment, they also follow other device-specific training courses, ensuring they
have all the necessary technical knowledge to step in optimally everywhere.
This way, the entire team stays up-to-date with the latest innovations and can
provide the service MLS stands for.
Beyond their extensive technical knowledge,
the team can be described as independent, highly solution-oriented, and clear
in their communication. The timing of the intervention is communicated to the
customer very quickly.
Responsibilities and Daily Routine
A typical day for a
technician at MLS does not exist, as every day can be different. From scheduled
maintenance and installations to unexpected repairs and on-call duties.
Flexibility is key here. Moreover, they can find themselves in a
different place every day. The technicians are not only experts in maintaining
and repairing complex equipment such as the WASP. They also have extensive
expertise in centrifuges and incubators or various smaller devices in the MLS
range.
Characteristics of the Team
In three words, the team of technicians at MLS
can be described as collegial, stress-resistant, and customer-oriented. Their
close cooperation and experience contribute to the high level of customer
satisfaction that characterises MLS. Each year, we conduct satisfaction surveys
with our customers to further improve our service and identify areas where we
can assist them even better.
Our customers appreciate our clear communication
and extensive on-call service. These are wonderful compliments and recognition
for the entire team…